V&A Dundee Shipping Policy
Standard shipping to UK addresses is £5, or free on orders £10 and over
Please note that from Monday 12th Dec we will be using DPD to ensure you receive your orders before Christmas.
Meanwhile we are dropping off your mail on time as normal, and our friendly posties collect it every day when they’re not striking. It’s not lost, it’s just delayed, but it will get to you, promise. Royal Mail have a target to clear the backlog by the end of the week. We thankyou for your patience.
Below is our standard Royal Mail information, which will resume after the Christmas period.
UK orders will be dispatched within 3 working days upon receipt of order and are sent out using Royal Mail's first-class delivery service, or by third party courier. You will be sent a notification via email confirming when your parcel has been shipped and depending on the size, weight and value of your order, this may contain a link to track your parcel's progress.
If no-one is present to take delivery and in cases sign for the parcel, you should receive a calling card from Royal Mail or the courier explaining how and where to collect your parcel or who to call to organise a re-delivery. If you do not rearrange delivery or collect your parcel within a certain period of time it will be returned to V&A Dundee and you may be charged extra storage costs. Re-delivery can then be arranged but will incur a supplementary postage cost.
We expect that your order should be with you within 3-5 working days, but please be advised that once orders have been despatched, we cannot always account for external factors that might cause delays. If delivery, or attempted delivery has not been made within ten days from the order date, or you have any concerns about the status of your order or shipping times, then please contact firstname.lastname@example.org, or give us a call on 01382 411704 and our team will be glad to assist you.
Please note that we are currently suspending orders to international addresses.
If you have ordered multiple items, from time to time we may have to ship your order in separate packages. Please not that regardless of the number of deliveries you receive, you will only be charged the original postage amount at the time you placed your order (if you qualify for free shipping the this will be £0). Should this be the circumstance, we will be unable to guarantee that all packages will arrive together. Please allow for the stated delivery times for your entire order to arrive before contacting us.
The packaging of goods may vary from that shown on our website. We aim to use sustainable and eco-friendly packaging where possible; the recycled content in our cardboard boxes ranges from 60%-90%. Certain items will require additional packaging materials (for example, ceramics or other fragile products) and as such we will use suitable protective plastic bubble wrap or air shock plastic bags, both of which can be fully recycled.
As part of our commitment to operating as sustainably as possible and reducing our paper and cardboard consumption, large orders may be delivered in a re-used or recycled box.